We strive to make the best candles on earth! However because of conditions beyond our control, any candle can encounter problems burning. This is NOT acceptable. Therefore, we 100% guarantee every candle we sell to burn. Soy candles do burn slower than traditional paraffin candles because they have a lower melting point. If you encounter a problem with ANY Soyworx candle not burning PLEASE keep the candle for return and contact us. We will resolve the issue as timely as possible. We want EVERYONE to be satisfied with the burn of your candle. If you are not – please contact us immediately. sales@soyworx.com